First things first – Quality of the coffee. Breakfast coffee was OK – nothing special, but not bad for mass catered coffee (may be tempted to try the coffee shop instead tomorrow morning and pay for the privilege of a ‘proper’ coffee)

Anyway, ‘Quality Matters’ is the title of the first talk of the morning, chaired by Stephen Emmott.

This seems self evident – why are we focussing on Quality? Well, as a starting point Stephen is outlining how we have moved from a culture of providing web services to a small internal audience (e.g. staff, or department) to providing them to a much wider audience (whole university, whole world) – and so, Quality is key.